Company merger will expand service options for customers and offer more personalized service.
AUSTIN, Texas – September 20, 2017 – Higher State Technology (HST) is excited to announce that Friendly Connections IT (FCIT) is joining the HST family! This merger will allow HST to grow and expand, while maintaining a solid commitment to the solopreneurs and small businesses that we set out to serve. In an effort to ensure a continued high level of service to our Concierge Clients, we have partnered with Friendly Connections IT to increase the service reach and quality of both companies. We are adding to the service options available and ensuring that the customer support experience is consistent and dependable.
FCIT has served the Georgetown area for over 12 years, providing customers with IT support and management. They currently specialize in servicing residential, home-based and small businesses. This will combine with HST’s 15 years of experience and expertise with small- and medium-sized business.
“We are thrilled to have Friendly Connections as part of the HST Family. Small businesses and entrepreneurs often get left behind in the quest for Technology Solutions to support a growing business. We are committed to providing businesses of any size with World Class Service and Support. Friendly Connections is key to our ability to deliver on that promise,” says HST owner, Doug Miller.
Current FCIT customers will continue to receive the same high level of service they always have through the FCIT Help Desk. But, customers will now be able to receive support from the HST Managed Services Team as well. This new pairing will allow us to add to the service options available and ensure that the customer support experience is consistent and dependable.
Current HST Concierge Clients will also have the advantage of being served by both teams, leading to even faster response times and more localized services. This merger allows HST to have physical office locations in both Round Rock and Georgetown. HST clients will now be serviced by the FCIT help desk and expanded team.
“Seldom in the lifespan of a small business is there such a golden opportunity as the partnering of Friendly Connections IT and Higher State Technologies. Our two companies are a nearly perfect complement of each other. The combined partnership is much greater than the sum of our two parts. We are all excited and looking forward to providing what will no doubt be the most professional Information Technology support for businesses small and large in the central Texas region,” says FCIT owner, Bill Schubert.
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Higher State Technology
About Higher State Technology (HST)
Since 2004, specialists at Austin-based Higher State Technology (HST) have provided help desk, Strategic IT Planning, implementation, troubleshooting, hardware, software and managed services solutions for multi-location companies and for solopreneurs. HST helps companies safeguard their IT assets through infrastructure support, network protection, backups and disaster recovery, anti-malware and anti-spam protection, and other risk management services. HST offers remote, onsite and staff augmentation IT support and management tailored to the needs of each client, including our Peer2Peer portal and SME services. HST is in the Austin Business Journal’s Top 20 list of Network Integrators. For more information, visit www.Higher-State.com.