In one hour or less a live technician will respond to your help desk request. Our Average Response Time for 2017 is 15 minutes or less.
If your issue is an emergency and you need immediate attention, please call us at 512-900-9478.
One of our Customer Support Professionals will contact you promptly to resolve your issue. If you are contacting us during normal business hours (Monday – Friday, 8:00 – 5:00 CST) you will be contacted within the hour by one of our technology specialists. If it is outside of these hours, please allow up to 24 hours for us to contact you.
If you are new to Higher State or do not have a monthly service agreement with us, you can email us at firstname.lastname@example.org.