A live technician will respond to your help desk request within an hour. Our average response time is 60 minutes. If you require faster service, please call or put “urgent” in the subject line of your email.
If your issue is an emergency and you need immediate attention, please call us at 512-900-9478. You can also email us at firstname.lastname@example.org.
One of our Customer Support Professionals will contact you promptly to resolve your issue. If you are contacting us during normal business hours (Monday – Friday, 8:00 – 5:00 CST) you will be contacted within the hour by one of our technology specialists. If it is outside of these hours, please allow up to 24 hours for us to contact you.